Frequently Asked Questions.

Where is The Ugly Chocolate based?

We’re based in Sydney, NSW. All our chocolates are handmade locally, ensuring premium quality and freshness.

Do you offer wholesale chocolate?

Yes, we specialise in wholesale orders for businesses such as retailers, hamper creators, and corporate gifting companies. You can enquire via ourWholesale Page.

Can I customise chocolates for my business or event?

Absolutely! We offer bespoke chocolate services, perfect for weddings, events, or branded corporate gifts. Visit our Bespoke Creations Page to learn more and enquire.

What is the minimum order quantity for wholesale?

Our minimum order quantity is $350. Feel free to reach out via ourWholesale Enquiry Form for more information.

How long does it take to receive my order?

  • Wholesale orders: Delivery typically takes 3–7 business days after dispatch.
  • Custom Chocolates or Bespoke orders: Please allow 2–4 weeks for us to craft and deliver your custom chocolates.

 Do you ship outside of Sydney?

Yes, we ship Australia-wide! Shipping costs are calculated at checkout. Enjoy free shipping on all orders over $150. (Wholesale not applicable for orders under $350)

What ingredients do you use in your chocolates?

We use only high-quality, prioritising locally sourced ingredients to ensure our chocolates are rich, flavourful, and indulgent. If you have specific dietary concerns or requirements, let us know when placing your order.

 Do you cater to dietary restrictions?

Many of our chocolates can be customised to suit dietary needs.Contact us to discuss your requirements.
Please Note:All our range is produced in same premises where allergens are present so we can not guarantee FREE allergens

 How do I store my chocolates?

We recommend storing your chocolates in a cool, dry place, away from direct sunlight and strong odours. Avoid refrigeration, as it can alter the texture and taste.

 Do you offer samples?

Yes, we can provide samples for wholesale or bespoke orders. Please contact us to arrange this as part of your enquiry.

How do I place an order?

For wholesale orders, visit our Wholesale Pageand complete the enquiry form. For bespoke creations, head to our Bespoke Creations Page. If you have any questions, email us at: hello@theuglychocolate.com

What makes The Ugly Chocolate unique?

We celebrate imperfection! Our handcrafted chocolates aren’t just delicious—they’re designed to be different, reflecting the care and artistry that goes into every piece. Whether you’re ordering wholesale or bespoke, our chocolates stand out from the rest.

Can I visit you in person?

We don’t currently have a physical storefront, but we’d love to connect online.

Feel free to reach out through our contact page, and we’ll assist you with your chocolate needs!

Testimonials

  • Bespoke custom chocolates handcrafted by The Ugly Chocolate in Sydney

    ★★★★★

    "We ordered custom chocolates for our wedding, and they were a huge hit. Not only did they look stunning, but they tasted absolutely divine. Highly recommend!"

    Emma & James

  • Artisan-made bespoke chocolates for weddings and events in Australia

    ★★★★★

    "As a retailer, I'm always looking for unique, high-quality products, and The Ugly Chocolate delivers every time. Our customers love them, and they keep coming back for more!"

    Tom R. Gourmet Gift Co

  • ★★★★★

    "Knowing that each chocolate is handcrafted with care and made from quality ingredients makes every bite even sweeter. You can really taste the difference!"

    Lisa W

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