Frequently Asked Questions.
We’re based in Sydney, NSW. All our chocolates are handmade locally, ensuring premium quality and freshness.
Yes, we specialise in wholesale orders for businesses such as retailers, hamper creators, and corporate gifting companies. You can enquire via our Wholesale Page.
Absolutely! We offer bespoke chocolate services, perfect for weddings, events, or branded corporate gifts. Visit our Bespoke Creations Page to learn more and enquire.
Our minimum order quantity is $350. Feel free to reach out via our Wholesale Enquiry Form for more information.
- Wholesale orders: Delivery typically takes 3–7 business days after dispatch.
- Bespoke orders: Please allow 2–4 weeks for us to craft and deliver your custom chocolates.
Yes, we ship Australia-wide! Shipping costs are calculated at checkout. Enjoy free shipping on all orders over $150. (Wholesale not applicable for orders under $350)
We use only high-quality, prioritising locally sourced ingredients to ensure our chocolates are rich, flavourful, and indulgent. If you have specific dietary concerns or requirements, let us know when placing your order.
Many of our chocolates can be customised to suit dietary needs. Contact us to discuss your requirements.
Please Note: All our range is produced in same premises where allergens are present so we can not guarantee FREE allergens
We recommend storing your chocolates in a cool, dry place, away from direct sunlight and strong odours. Avoid refrigeration, as it can alter the texture and taste.
Yes, we can provide samples for wholesale or bespoke orders. Please contact us to arrange this as part of your enquiry.
For wholesale orders, visit our Wholesale Page and complete the enquiry form. For bespoke creations, head to our Bespoke Creations Page. If you have any questions, email us at:hello@theuglychocolate.com
We celebrate imperfection! Our handcrafted chocolates aren’t just delicious—they’re designed to be different, reflecting the care and artistry that goes into every piece. Whether you’re ordering wholesale or bespoke, our chocolates stand out from the rest.
We don’t currently have a physical storefront, but we’d love to connect online.
Feel free to reach out through our contact page, and we’ll assist you with your chocolate needs!